Refund and Shipping Policy

Returns and Refunds

Our satisfaction guarantee is active for 30 days* post delivery. If more than 30 days have passed since the delivery date, we can’t offer you a refund.

For returns, please email jessicamariepaintings with the subject 'Returns' and include your name, and the reason for the return.

 *Disclaimer: The 30 days return time doesn't count for damaged products. Damaged products should be addressed within 48 hours of delivery of the package. 

 *Disclaimer: Returns and refunds are not applicable for orders for which the VAT/DUTY charges are not paid.

Returning is free with Jessica Marie Paintings

Jessica Marie Paintings will provide the customer with a return slip with instructions on where to send returned goods. Make sure to package the painting in the original packaging or one that's equally protective. 

Our customers return for free. Jessica Marie Paintings pays return costs; VAT/Duties are not included.

Refund

The customer gets a confirmation email about the refund status when the returned item is received and inspected. If the refund is approved, it will be processed, and a credit will automatically be applied to the customer's credit card or original payment method shortly after.

Custom orders are NOT eligible for returns or refunds.

We accept cancellations before customer receives a confirmation email of the start of the painting which must be approved by customer.

Orders without a response to the approval request within 72hours are not eligible for a refund or cancellation of the order. 

Approval Email

After the artist makes the order, an email will be sent with samples of the painting, to the customer for their approval. If, in any case, these sample emails are not answered within 24 hours, two follow-up emails will be sent to the customer after every 24 hours. If, in any case, the last follow-up email is not answered within 24 hours, we will continue with the next step in the painting process to complete the order. Customers who have not responded within 24 hours to the last sample follow-up email will not be eligible for cancellations or refunds.